About ICBC
Contact us
Whenever and wherever you are, we’re here to help you.
Frequently asked questions
Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Online services
Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim, pay certain tickets, access your driving record and update your address.
Report a claim
Wherever you are, you can report your claim online or by phone 24 hours a day, every day.
Online
Report a claim online
Lower Mainland
604-520-8222
Rest of B.C., Canada and the U.S.A.
1-800-910-4222
Check the details of a claim
If you’ve filed a claim with us, you can check the details of your claim at any time.
Report a claim
Wherever you are, you can report your claim online or by phone 24 hours a day, every day.
Online
Report a claim online
Lower Mainland
604-520-8222
Rest of B.C., Canada and the U.S.A.
1-800-910-4222
Check the details of a claim
If you’ve filed a claim with us, you can check the details of your claim at any time.
