About ICBC

Contact us

Wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge testreport a claim​, pay certain ticketsaccess your driving record and update your address.

Report a claim   

Wherever you are, you can report your claim online or by phone 24 hours a day, every day. 

Report a claim online

Lower Mainland   

Rest of B.C., Canada and the U.S.A.

Check the details of a claim   

If you’ve filed a claim with us, you can check the details of your claim at any time.