Complaints and disputes
If you're not happy with the service you've received from us or need to dispute a decision related to your claim, find out your next steps.
Claims disputes and appeals
If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it.
If you have unresolved questions or concerns about a decision, talk to us. We'll look into your issue and do our best to find a solution.
Here's how to get started:
Our Privacy and Freedom of Information department is here to help.