About ICBC

Complaints and disputes

If you're not happy with the service you've received from us or need to dispute a decision related to your claim, find out your next steps.​

Claims disputes and appeals

If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it.

Learn more about claims disputes and appeals

​Fairness complaints

If you have unresolved questions or concerns about a decision, talk to us. We'll look into your issue and do our best to find a solution.​

Here's how to get started:

Privacy concerns

Our Privacy and Freedom of Information department is here to help.

Learn how to make a privacy complaint