​ ​Complete licensing and ID services online

In just a couple of clicks, you can book a road test or a knowledge test, access your driving record and update your address. 

If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.

 Book an appointment at a driver licensing office

If you can't complete your task online, please book an appointment at a driver licensing office.

Book an
appointment

 By phone​

If you are unable to book an appointment, can't complete your task or find the information you need online, or have general questions about licences and IDs, road tests or knowledge tests, try calling us.

Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.

Report a claim

Check the details of a claim

If you’ve filed a claim with us, you can check the details of your claim at any time.

Paying a ticket

You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online.

To pay a ticket by phone, call us Monday to Friday between 8:30 a.m and 4:30 p.m. Please have your driver's licence and credit card number ready.

​​If you're not happy with the service you've received from us or need to dispute a decision related to your claim, you have options. 

Find out more about filing a complaint or dispute.​​

Witness reports and fraud tips

​Witnessed a crash?

Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.

Use our online form to file a witness report.

​Witness report form

Report fraud tips

Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.

Please fill in our online form anytime or call us on our confidential tip line to report a fraud tip. All tip information provided to ICBC is confidential and anonymous.

Report a fraud tip 

​Telephone, email and text message fraud

ICBC is warning customers of scams on various channels that appear to be from ICBC. These scam messages, called "phishing", could ask you to:

• provide banking information or other personal information
• click on a link for a refund
• visit a fake web page designed to look like the ICBC site, and enter your login details.

ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds. 

Tips to avoid being a victim:

• Don't click links, especially if it's sent from someone you don't know. But also be aware that sometimes a scam text or email could also look like it's coming from someone you do know.
• Don't respond to messages that ask you to provide private or financial information.
• Always check that you are on the correct site when logging in to any of our online applications.
• Never reply to a suspicious text message without doing your research and verifying the source.
• Never call a phone number from an unknown texter.
• Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.
• If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.

Customers that have received a phishing text or email are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.​

Human Resources at ICBC

Contact an HR representative directly by phone or email for any inquiries related to job applications, employment verification or to learn more about working at ICBC. 

For all other general inquiries, please contact ICBC at 1-800-663-3051 (toll free in Canada and the U.S.) or at 604-661-2800 (Lower Mainland).

​​ By phone

Toll free in ​B.C., Canada and the U.S.
1-800-663-3051

Lower Mainland
604-661-2800

For inq​uiries regarding claims history or driver's abstracts, you can retrieve your records online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.

 In person

Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​

Monday to Friday

8:30 a.m. - 4:30 p.m.

Locate a Driver Licensing Office or another service near you. See DLO holiday hours.

 Have a question?

Tip: You may want to check our frequently asked questions first.

Please note that if your question requires us to access your personal information, you will need to call us.

​Ask a que​stion​

 Join our panel

Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.

​Joi​n now​​

Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.​