About ICBC

Find a Service Location

​​​​​​​​​​​​​Contact us

Whenever and wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim​, pay certain ticketsaccess your driving record and update your address

Insurance and registration

Autoplan insurance

Your local Autoplan broker is a licensed professional who can help you ​with most insurance and registration services, including:

  • Buying, renewing* or cancelling a policy
  • Changing your coverage
  • Registering and licensing your vehicle
  • Information about our Autoplan payment plan and how to sign up

*Note: You may be able to renew your insurance online​.​

If you have questions about moving your vehicle to B.C., cancelling your insurance from out of province, or any discounts, surcharges or refunds on your insurance premium, call us:​

B.C., Canada and the U.S.1-800-663-3051
Lower Mainland604-661-2800

Hours of operation

  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: Closed
Driver's licences and IDs

 ​Complete licensing and ID services online

In just a couple of clicks, you can book a road test or a knowledge testaccess your driving record and update your address

If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.

 Book an appointment at a driver licensing office

If you can't complete your task online, please book an appointment at a driver licensing office.

Book an

 By phone​

If you are unable to book an appointment, can't complete your task or find the information you need onlineor have general questions about licences and IDs, road tests or knowledge tests, try calling us.

Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.

Toll free in B.C., Canada and the U.S.
Lower Mainland604-982-2250
Greater Victoria 250-978-8300
Other countries 250-978-8300 
We accept collect calls.

Hours of operation

  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: Closed

Callback service is available.


Report a claim

Wherever you are, you can report your claim online or by phone 24 hours a day, every day.
OnlineReport a claim online
Lower Mainland604-520-8222
Rest of B.C., Canada and the U.S.A.1-800-910-4222

Check the details of a claim

If you’ve filed a claim with us, you can check the details of your claim at any time.

Vehicle claims history reports

Vehicle damage and claims history reports

We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying over the phone during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m. or order a report online.

OnlineGet a vehicle history report online​​
Rest of B.C.​1-800-464-5050
​Lower Mainland604-661-2233
Billing, refunds and debt

Bills and refunds

If you have questions about a bill, including discounts or surcharges, or a refund, call us:

B.C., Canada and the U.S.​1-800-663-3051
Lower Mainland604-661-2800​

Received a cheque?

If you've received a cheque in the mail from ICBC and don't know why, it could be: 

  • a refund, if you cancelled your policy.
  • a premium reduction after you proved your driving history from another province or country.

Note: Check our unclaimed funds database​ if you think you may have unclaimed money owed to you.

Set up direct deposit​ to receive refunds faster.​

​Outstanding debt​

If you have outstanding debt with us, please call Account Services.​

B.C., Canada and the U.S.​1-800-665-6442
Lower Mainland604-661-2723

Autoplan payment plan

If you have any questions about our payment plan or how to sign up, please contact your Autoplan broker.​​

You can request to defer a payme​nt online.​ If you’re not eligible for a payment deferral because your payments are not up to date or you’ve already requested a deferral this term, call Account Services to discuss your payment ​options.

Paying a ticket

Paying a ticket

You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online.

To pay a ticket by phone, call us Monday to Friday between 8:30 a.m and 4:30 p.m. Please have your driver's licence and credit card number ready.

OnlinePay certain tickets online
​​B.C., Canada and the U.S.​1-888-343-2240
​Lower Mainland​604-661-2240
Complaints and disputes

​​If you're not happy with the service you've received from us or need to dispute a decision related to your claim, you have options. 

Find out more about filing a complaint or dispute.​​

Witness reports and fraud tips

Witness reports and fraud tips

​Witnessed a crash?

Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.

Use our online form to file a witness report.

Witness report form

Report fraud tips

Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.

Please fill in our online form anytime or call us on our confidential tip line to report a fraud tip. All tip information provided to ICBC is confidential and anonymous.

B.C., Canada and the U.S.1-800-661-6844
​Lower Mainland604-661-6844

Report a fraud tip 

​Telephone, email and text message fraud

​Telephone, email and text message fraud

ICBC is warning customers of scams on various channels that appear to be from ICBC. These scam messages, called "phishing", could ask you to:

  • provide banking information or other personal information
  • click on a link for a refund
  • visit a fake web page designed to look like the ICBC site, and enter your login details.

ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds. 

Tips to avoid being a victim:

  • Don't click links, especially if it's sent from someone you don't know. But also be aware that sometimes a scam text or email could also look like it's coming from someone you do know.
  • Don't respond to messages that ask you to provide private or financial information.
  • Always check that you are on the correct site when logging in to any of our online applications.
  • Never reply to a suspicious text message without doing your research and verifying the source.
  • Never call a phone number from an unknown texter.
  • Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.
  • If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.

Customers that have received a phishing text or email are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.

Human Resources

Human Resources at ICBC

Contact an HR representative directly by phone or email for any inquiries related to job applications, employment verification or to learn more about working at ICBC. 


Monday - Friday
8:30 a.m. - 4:30 p.m.


Lower Mainland

Canada and U.S.

For all other general inquiries, please contact ICBC at 1-800-663-3051 (toll free in Canada and the U.S.) or at 604-661-2800 (Lower Mainland).

Other inquiries

​​ By phone

Toll free in ​B.C., Canada and the U.S.

Lower Mainland

For inq​uiries regarding claims history or driver's abstracts, you can retrieve your records online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.

 In person

Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​

Monday to Friday

8:30 a.m. - 4:30 p.m.

Locate a Driver Licensing Office or another service near you. See DLO holiday hours.

 Have a question?

Tip: You may want to check our frequently asked questions first.

Please note that if your question requires us to access your personal information, you will need to call us.

Ask a que​stion

 Join our panel

Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.

Joi​n now​​

Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.​