Driver licensing info line

This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement. 

You can also find lots of information on these topics in driver licensing. 

Book your road test

Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.

Planning a visit to one of our driver licensing offices?

Most services at ICBC driver licensing offices are now by appointment only. Some services are also available online and over the phone.

Report a claim

Wherever you are, you can report your claim online or by phone 24 hours a day, every day.

Check the details of a claim

If you’ve filed a claim with us, you can check the details of your claim at any time.

Autoplan insurance

Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:

• buying, renewing or cancelling a policy
• changing your coverage
• registering and licensing your vehicle.

Discounts and surcharges

If you have questions about any discounts or surcharges on your insurance premium, call us: 

Paying a ticket

You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online. 

To pay a ticket by phone, please have your driver's licence and credit card number ready.

Our hours are from Monday to Friday, between 8:30 a.m–4:30 p.m.

Make a complaint

Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.

The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly. 

If not, there are other options to help you. We're here to listen.

Raise a concern about a claim

Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:

• Appeal your responsibility (fault) assessment
• Appeal your settlement offer
• Appeal a denied claim
• Not satisfied with your repairs

Dispute a ticket

We collect fines on behalf of the provincial government. Learn how to dispute your ticket or amount of the fine.

Privacy concerns

Our Privacy and Freedom of Information department is here to help. Learn how to make a privacy complaint.

Other concerns

Witness reports and fraud tips

​Witnessed a crash?

Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.

Use our online form to file a witness report.

Witness report form

Report fraud tips

Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.

Please fill in our online form anytime or call us on our confidential tip line to report a fraud tip. All tip information provided to ICBC is confidential and anonymous.

Report a fraud tip 

​Telephone, email and text message fraud

ICBC is warning customers of scams on various channels that appear to be from ICBC. Messages may ask you to provide banking information or other personal information, or for you to click on a link for a refund. ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds. 

Tips to avoid being a victim:

• Don't click links, especially if it's sent from someone you don't know. But also be aware that sometimes a scam text could also look like it's coming from someone you do know.
• Don't respond to messages that ask you to provide private or financial information.
• Never reply to a suspicious text message without doing your research and verifying the source.
• Never call a phone number from an unknown texter.
• Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.
• If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.

Customers that have received a phishing text are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.​

Human Resources at ICBC

Contact an HR representative directly by phone for any inquiries related to job applications, employment verification or to learn more about working at ICBC.