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Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge testreport a claim​, pay certain ticketsaccess your driving record and update your address.

Telephone, email and text message fraud     

ICBC is warning customers of scams on various channels that appear to be from ICBC. These scam messages, called "phishing", could ask you to:

  • provide banking information or other personal information. 

  • click on a link for a refund. 

  • visit a fake web page designed to look like the ICBC site and enter your login details.   

ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds.    

Tips to avoid being a victim:   

  • Don't click links, especially if it's sent from someone you don't know. But also, be aware that sometimes a scam text or email could also look like it's coming from someone you do know.

  • Don't respond to messages that ask you to provide private or financial information.

  • Always check that you are on the correct site when logging in to any of our online applications.

  • Never reply to a suspicious text message without doing your research and verifying the source.

  • Never call a phone number from an unknown texter.

  • Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.

  • If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.

Customers that have received a phishing text or email are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.