ICBC’s Accessibility Committee developed our accessibility principles and pillars based on employee feedback and an environmental audit. These principles and pillars began guiding ICBC’s work in September 2023.
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Core to the principle of accessibility for ICBC are strategies or conditions that enable the full and equitable participation of all community members. ICBC’s accessibility work is guided by the following principles:
Inclusion: We will strive to create a sense of belonging by ensuring equitable access for all employees and customers.
Adaptability: We will encourage flexibility and resilience in a change process that creates a more inclusive and accessible culture at ICBC.
We recognize that ability and disability come in many different forms and that conflicting accessibility needs may require multiple options for each accommodation.
Collaboration: We will work collaboratively to build inclusion across departments and divisions with subject matter experts and those with lived experience.
Self-determination: We recognize that self-determination is fundamental for disabled people.
We will encourage universal design principles in all our facilities so that our space can be accessed, understood and used to the greatest extent possible by all.
Through capacity-building, policy review, resource development and ongoing monitoring and accountability, ICBC will create a culture of accessibility and inclusion. Actions may include:
Monitoring and accountability
Accessible information and communications are essential for employees and customers. Incorporating universal design into our enterprise systems ensures broad accessibility.
Enterprise systems and procurement
Our ability to meet the requirements of our jobs is shaped and contained by the infrastructure and built environment that surrounds us.
ICBC is committed to reflecting B.C.’s diversity by creating a culture of self-identification and supporting the success of our disabled employees.
ICBC is here to serve British Columbians and has a responsibility to ensure accessibility for all.
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