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​​​Wondering about your ICBC rebates and refunds? Here's what you need to know!

​July 7, 2021


 

Following the transition to B.C.'s new auto insurance system – Enhanced Care, and as a result of the impacts of COVID-19, ICBC is issuing a series of refunds and rebates to eligible customers this year.

First COVID-19 rebate

In April, ICBC began mailing out the first round of COVID-19 rebates. These initial rebates were issued by cheque, with an average amount of $190.

Most customers who had an active policy from April 1 to September 30, 2020, were eligible, with their rebate amount based on a portion of what they paid for their insurance coverage during that period.

If you believe you were eligible and did not receive your cheque, please contact us at 1-800-663-3051 or 604-661-2800.

Enhanced Care refund

From May through July, eligible customers will also receive an Enhanced Care refund.

Your refund amount is the difference between what you paid when you last renewed your current insurance policy and the new, lower cost of Enhanced Care, for however long your current policy extends past May 1.

These refunds, with an average amount of $150, are being issued based on how you paid for your insurance coverage.

  • If you paid for your insurance through the ICBC payment plan, the refund will be in the form of adjustments to your monthly payments, for the duration of your current plan.

  • If you paid by credit card, the refund will be issued to the card you used (watch your statement for a credit from “ICBC Refund HO"). If your credit card has expired, you will receive a cheque.

  • If you signed up for direct deposit and are eligible, you'll receive your refund directly into your bank account (watch your bank statement for “ICBC Refund").

  • Otherwise, you will receive a cheque in the mail.

  • If you are joint owners, a business or lease your vehicle, you will receive your rebate by cheque, regardless of how you paid for your policy.

In addition to these refunds, customers will see their full annual Enhanced Care savings when they next renew their annual insurance policy. Thousands of British Columbians have already renewed their insurance under Enhanced Care with average savings of more than $400.

Second COVID-19 rebate

From mid-July until the end of August, ICBC customers will receive a second COVID-19 rebate, averaging $120. Most customers who had an active policy from October 1, 2020 to March 31, 2021, will be eligible, with the rebate amount based on a portion of what you paid for your coverage during that period.

Like the Enhanced Care refunds, the second COVID-19 rebate will be distributed based on how you paid for your insurance policy, with a few exceptions.

  • If you paid by credit card, the refund will be issued to the card you used (watch your statement for a credit from “ICBC Refund HO"). If your card has expired or is invalid, please watch for a cheque.

  • If you paid by cash, debit or Autoplan payment plan, you will receive a cheque. If you signed up for direct deposit before June 30, your rebate will be automatically deposited into your account (watch your bank statement for “ICBC Refund").

  • If you are joint owners, a business or lease your vehicle, you will receive your rebate by cheque, regardless of how you paid for your policy.​

For more information on ICBC's COVID-19 rebates and Enhanced Care refund, please visit: COVID-19 (icbc.com) and ICBC Enhanced Care - Savings and refunds