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Last updated Tuesday, Oct 04, 2022 11:25 AM

Claims

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​​​Responsibility assessment disputes

Your responsibility assessment will tell you if, and to what degree, you have been found responsible (at fault) in your crash. If you've received the notification of responsibility from your claims re​presentative and disagree with the assessment, here’s how to dispute it.

Talk to your ICBC claim representative

Talk to your claim representative. It’s important that both of you understand all of the factors taken into account. It's also your opportunity to bring up anything that you may have forgotten when filing your claim, or ask questions about how the assessment was determined.

​If you have not received the notification of responsibility letter or have a dispute unrelated to responsibility, please contact your claims r​epresentative.

If you have received the notification of responsibility and still don’t agree with the assessment made by your claims representative, you can ask for a secondary review by emailing responsibility.review@icbc.com​

Once your request is received, ICBC will review the responsibility assessment made about your claim and reach out to discuss the decision. You will also receive, in writing, a detailed responsibility assessment.

Note: To be eligible for a secondary review, please submit your request within 90 days of receiving your notification of responsibility.​

File a dispute with the Civil Resolution Tribunal

If, after contacting ICBC and receiving your detailed responsibility assessment, you're unsatisfied with the responsibility assessment made by ICBC, you can file a dispute with the Civil Resolution Tribunal.​

You have 90 days from when the detailed responsibility assessment is sent to file a dispute.

The Civil Resolution Tribunal (CRT) is available to resolve responsibility assessment disputes (when it results in a monetary loss) for claims up to $5,000.

The CRT is independent of ICBC and can help to resolve disputes without the need for legal representation. Find out more about filing a dispute and how the CRT can help.

Dispute your claim in court

If you choose not to file a dispute with the CRT, you can dispute your responsibility assessment in small claims court (for claims between $5,000-$35,000) or B.C. Supreme Court (for any claim amount). Please note, cases in Supreme Court may take many years to resolve, and the court will have the final say in the matter. If a judge or the CRT changes a responsibility decision made by ICBC, we will adjust your assessment to match the ruling.