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What to expect from ICBC

Providing care for anyone who is injured in a crash is our top priority. Find out what to expect from ICBC when you've been injured in a crash.



Support from ICBC

If you've been in a crash, you can report your claim online or by phone.

After you first report your crash, if you are injured, a Customer Claim Specialist will be assigned to you. Our representatives are here to answer your questions and guide you through your claim from start to finish.

In some cases, a Customer Recovery Specialist may be assigned to provide additional recovery support.

Care and recovery

ICBC Accident Benefits are included in your Basic insurance and are there to support your recovery. The benefits are available for all British Columbians injured in a crash, no matter who's responsible (at fault). When you are injured in a crash, you have access to certain pre-authorized treatments and your health care practitioner will work with you to put a treatment plan in place. Other benefits are also available, such as wage loss compensation and benefits to support you at home – so you can focus on getting better.

Vehicle repairs

When you report your claim, we'll let you know whether you can go directly to an auto body shop of your choice for your estimate and repairs, or if you'll need to first come in to a claim centre.


If another driver is at least partly responsible for the crash, you may qualify for financial compensation, also known as a claim settlement. Your claim representative will explain how this works and what factors are taken into account.

If your crash is prior to April 1

Talk to your claim representative. Changes to insurance come into effect on April 1, 2019, which may affect your coverage.


Some of the forms you may be expected to complete include: