Find a Service Location

​Getting a damage estimate

After making a claim, you may need to get a damage estimate. The estimate indicates how much it's likely to cost to repair your vehicle.

Where to get your estimate

Estimates are either done at

When you make your claim, we let you know where you may get the estimate done.

After carefully examining the damage to your vehicle, the estimator writes up an estimate of the repairs needed and their cost. The repairs are then completed according to the estimate.

Some repairs are guaranteed

ICBC Repair Network facilities can estimate and repair your vehicle if you don’t need to take your car to ICBC for an assessment. There may be instances when you’ll be required to bring your vehicle to your local ICBC Claim centre before the vehicle can go to the repair facility of your choice.

If you take your vehicle to a collision repair facility that is in the ICBC Repair Network​, the facility will guarantee the repairs for as long as you own your vehicle.

If you prefer, you can take your vehicle to a shop that is not in the ICBC Repair Network. However, you should ask the facility about repair warranties and/or guarantees (if it offers one).

Towed vehicles

When a vehicle is towed away after a crash, it's usually kept in storage until an ICBC estimator can examine it. At a crash scene, the police coordinates with an ICBC towing company (if possible) to move your vehicle back to their storage facility for safe keeping.

If your vehicle is not stored near an ICBC location, we may request to tow your vehicle to the ICBC Collision Repair Network facility of your choosing for inspection.

Choosing a tow company

There are many towing companies to choose from, so to determine if a tow company is ICBC-approved, you can ask if they are an ICBC supplier. This means that the towing company meets our minimum requirements on licensing, insurance and storage facilities, including the municipal jurisdiction requirements which they do business in. 

Two-year time limit

Generally, you’ll have two years from the date of your incident to complete your repairs. Speak to your claim adjuster about your specific situation.


Sometimes it costs more to repair a vehicle than the vehicle is worth. When this happens, we usually have to write it off as a total loss and pay the owner an amount based on the vehicle's actual cash value at the time of loss. Find out more about Write-offs.