Claims

Find a Service Location

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Check the details of an existing claim and add supporting documents​​

If you've already reported a claim, you can sign in to check certain details and upload supporting documents.

Sign-in methods have changed

Starting January 23, 2023, you'll need to use either the BC Services Card app or Interac verification service​ to check your claim details online.

Report a claim

If you haven't ​reported, here's how to report a claim.​

We are experiencing disruptions to our online claims service, and customers will be disconnected 28 minutes after logging in. To avoid losing any details, click "Next" to save your work and proceed. We apologize for the inconvenience and thank you for your patience.​​

Sign in to view your claim details and upload documents

​Our sign-in methods have recently changed. You'll need your BC Services Card or your online banking credentials to sign in. 

Sign in to manage your claim
Please contact your claims representative if you're not able to sign in with either method.

With this tool, you can:

View details of your claim​

​When you sign in, you can view certain details of your claim, such as:​

  • Assessed responsibility: This is the degree of responsibility assigned in a crash.
  • Deductible: The amount you have to pay toward repairs before your insurance pays for the rest. 
  • Claim representative's information: The name and phone number for the claim representative assigned to your claim.
  • Current location of your vehicle if it's not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
  • Your ICBC insurance coverage at the date of the incident.

​Add supporting documents

When you sign in, you can upload documents related to your claim, such as:

  • ​Photos and video footage of the incident
  • Receipts for expenses you may have incurred
  • ICBC forms and/or documentation requested by your claims representative

Please note, it could take a few business days for a claim representative to review uploaded documents. They'll contact you if they have any questions.