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Last updated Tuesday, Oct 04, 2022 11:25 AM

Claims

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​Check the details of an existing claim and add supporting documents​​

If you've already reported a claim, you can sign in to check certain details and upload supporting documents.

Report a claim

If you haven't ​reported, here's how to report a claim.

Sign in to view your claim details and upload documents

If you're an owner, lessee or principal driver of a personal vehicle, sign in with your:​​​

  • B.C. licence plate number
  • B.C. driver's licence details


If you're a passenger, pedestrian, cyclist, property owner or a non-B.C. motorist with vehic​le damage, sign in with your:

  • ​​ICBC claim number
  • B.C. driver's licence, B.C. Services Card or B.C. identification card details
 ​

With this tool, you can:

View details of your claim​

​When you sign in, you can view certain details of your claim, such as:​

  • Assessed responsibility: This is the degree of responsibility assigned in a crash.
  • Deductible: The amount you have to pay toward repairs before your insurance pays for the rest. 
  • Claim representative's information: The name and phone number for the claim representative assigned to your claim.
  • Current location of your vehicle if it's not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
  • Your ICBC insurance coverage at the date of the incident.

​Add supporting documents

When you sign in, you can upload documents related to your claim, such as:

  • ​Photos and video footage of the incident
  • Receipts for expenses you may have incurred
  • ICBC forms and/or documentation requested by your claims representative

Please note, it could take a few business days for a claim representative to review uploaded documents. They'll contact you if they have any questions.