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Last updated Friday, Jun 11, 2021 08:51 AM

Claims

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​​​​​​​​​​​​​​Check the details of a claim and add supporting documents

If you've reported a claim, you can sign in to check the details and upload supporting documents such as photos, videos or receipts.​

If you're an owner, lessee or principal driver of a personal vehicle:


To sign in, you'll need your:

  • B.C. licence plate number
  • B.C. driver's licence details


If you're a passenger, pedestrian, cyclist, property owner or a non-B.C. motorist with vehicle damage​:​

​To sign in, you'll need your:

  • ​​ICBC claim number
  • B.C. driver's licence, B.C. Services Card or B.C. identification card details










​​With this tool you can:

View details of your claim​

  • Assessed responsibility: This is the degree of responsibility assigned in a crash.
  • Deductible: The amount you have to pay toward repairs before your insurance pays for the rest. 
  • Claim representative's information: The name and phone number for the claim representative assigned to your claim.
  • Current location of your vehicle if non-driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
  • Your ICBC insurance coverage at the date of the incident. Find out more about Autoplan Insurance.

Add supporting documents

​Now you can easily upload documents related to your claim. These could include:

  • ​Photos and video footage of the incident
  • Receipts for expenses you may have incurred
  • ICBC forms and/or documentation requested by your claims representative.

Once you've added a document to your claim, it could take a few business days for a claim representative to review it. They'll contact you if they have any questions.