Check the details of a claim and add supporting documents
If you've reported a claim, you can sign in to check the details and upload supporting documents such as photos, videos or receipts.
If you're an owner, lessee or principal driver of a personal vehicle:
To sign in, you'll need your:
- B.C. licence plate number
- B.C. driver's licence details
If you're a passenger, pedestrian, cyclist, property owner or a non-B.C. motorist with vehicle damage:
To sign in, you'll need your:
- ICBC claim number
- B.C. driver's licence, B.C. Services Card or B.C. identification card details
With this tool you can:
View details of your claim
- Assessed responsibility: This is the degree of responsibility assigned in a crash.
- Deductible: The amount you have to pay toward repairs before your insurance pays for the rest.
- Claim representative's information: The name and phone number for the claim representative assigned to your claim.
- Current location of your vehicle if non-driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
- Your ICBC insurance coverage at the date of the incident. Find out more about
Autoplan Insurance.
Add supporting documents
Now you can easily upload documents related to your claim. These could include:
- Photos and video footage of the incident
- Receipts for expenses you may have incurred
- ICBC forms and/or documentation requested by your claims representative.
Once you've added a document to your claim, it could take a few business days for a claim representative to review it. They'll contact you if they have any questions.