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​Raising your complaints

If you're not happy with the service you've received from us, we want to work with you to make it right.

To dispute a decision related to your claim, such as a responsibility (fault) assessment, find out about how to proceed on our app​eals and disputes page.

Fairness process

When you have unresolved questions or concerns, talk to us. We'll look into your issue and do our best to find a solution. 

Here are the steps that can help get the dialogue started. 

Supplier complaints

Do you supply goods or services to ICBC? If you have a complaint, please let us know so we can try to address your concerns.

Learn how to address supplier complaints.​​​​