Raising your complaints
If you're not happy with the service you've received from us, we want to work with you to make it right.
To dispute a decision related to your claim, such as a responsibility (fault) assessment, find out about how to proceed on our appeals and disputes page.
When you have unresolved questions or concerns, talk to us. We'll look into your issue and do our best to find a solution.
Here are the steps that can help get the dialogue started.