New Year's Day: Wednesday, January 1, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Monday, February 17, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed​.

Good Friday, April 18, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.​​

Saturday, April 19, 2025

General enquiries

• Lower Mainland: 604-661-2800, 9 a.m. - 5 p.m.

• Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051, 9 a.m. - 5 p.m.

Claims

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

Driver licensing

The following ICBC driver licensing offices are open:

• Burnaby — Metrotown: 9:30 a.m. - 6:00​ p.m.

• Burnaby — 3880 Lougheed Hwy: 8:30 a.m. - 4:30 p.m.

• Guildford — 10470 152 Street: 8:30 a.m. - 4:30 p.m.

• Kamloops — 937 Concordia Way: 8:30 a.m. - 4:30 p.m.

• Kelowna — 1720 Springfield Rd. 8:30 a.m. - 4:30 p.m.

• Langley — Willowbrook: 8:30 a.m. - 4:30 p.m.​

• North Vancouver — 1331 Marine Drive: 8:30 a.m. - 4:30 p.m.

• Point Grey — 4126 MacDonald Street: 8:30 a.m. - 4:30 p.m.

• Port Coquitlam — 1930 Oxford Connector: 8:30 a.m. - 4:30 p.m.

• Richmond — Lansdowne Centre Mall: 8:30 a.m. - 4:30 p.m.

• Surrey — 78th Avenue: 8:30 a.m. - 4:30 p.m.

• Vancouver — Royal Centre: 8:30 a.m. - 4:30 p.m. 

• Victoria — 1-1150 McKenzie Ave: 8:30 a.m. - 4:30 p.m.

Find out what you need to know before visiting a driver licensing office.

Driving records

Get a driver's abstract, an insurance and claims history record or NSC abstract online 24/7.

Get your driving records online

Insurance

For most insurance services, please contact your local Autoplan broker.

Vehicle damage and claims history

Get your vehicle claims history report online or by phone at:

• Lower Mainland: 604-661-2233

• Elsewhere in B.C.: 1-800-464-5050

Sunday, April 20, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Easter Monday, April 21, 2025

General enquiries

• Lower Mainland: 604-661-2800, 9 a.m. - 5 p.m.

• Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051, 9 a.m. - 5 p.m.

Claims

You can report a claim by phone or online 24/7.

Driving records

Get a driver's abstract, an insurance and claims history record or National Safety Code (NSC) abstract online 24/7.        

Get your driving records online »

Insurance

For most insurance services, please contact your local Autoplan broker.

Vehicle damage and claims history

Get your vehicle claims history report online or by phone at:

• Lower Mainland: 604-661-2233

• Elsewhere in B.C.: 1-800-464-5050

All other ICBC locations are closed.​

​Monday, May 19, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Tuesday, July 1, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.​

​Monday, August 4, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

​Monday, September 1, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Tuesday, September 30, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Monday, October 13, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Tuesday, November 11, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Christmas Day: Thursday, December 25, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

Boxing Day: Friday, December 26, 2025

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed.

New Year's Day: Thursday, January 1, 2026

You can report a claim online at any time or by phone from 8 a.m. to 8 p.m.

All other ICBC locations are closed. ​