Disputes and appeals
Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.
If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it.
If you disagree with your responsibility assessment, here's how to dispute it.
If you're not satisfied with the amount we offer to settle your claim, you may dispute the offer.
If your vehicle is not repairable and you're not satisfied with the determined value, you have options.
If you don't agree with ICBC's decision to deny a benefit, you have options for disputing it.
For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.
ICBC posts the decisions of arbitrators in disputes related to Underinsured Motorist Protection, as required by law.