Claims

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​Glass and w​indshield claims

Has your windshield been damaged or chipped? We'll help you repair your windshield or replace any damaged glass, quickly and easily.

Am I covered?

You are covered if you have ICBC Comprehensive coverage. What's more, you may be able to have your windshield repaired for free, without paying a deductible.

If only one piece of glass is damaged

Go directly to a Glass Express facility

If you just have one piece of glass that's damaged, and no other related vehicle damage, you can go directly to an ICBC-approved Glass Express facility.

Important: Where to get your windshield repaired

Windshield repairs can only be completed by ICBC Glass Express facilities under your Comprehensive coverage.

If there are no Glass Express facilities in your area, please call us to report your claim.

If more than one piece of glass is damaged

Report a claim first

If your vehicle has undergone more extensive damage, you'll need to call us to report your claim before you can get your repairs completed.

Call us first if:

  • more than one piece of glass is damaged
  • any paint or other part of your vehicle besides the windshield or a side/rear window is damaged (for example, the door or the hood)
  • your vehicle is more than 20 years old
  • you have a Temporary Operation Permit or a Vehicle in Storage policy.

After reporting your claim, you may need to go to an ICBC claim centre for a damage estimate before taking your vehicle to a glass repair shop.

Can my windshield be repaired?

Comprehensive coverage includes free windshield repairs when:

The damage is smaller than a loonie.

 


 The damage isn't in the driver's line of vision.

 

The damage isn't a long crack.

 

There isn't pre-existing damage (such as a long crack) that doesn't qualify for repair.

 

Please note: These are general guidelines. Only a Glass Express facility will be able to determine if it is safe and appropriate to repair (rather than replace) your windshield.

Will I need to pay a deductible?

The deductible is the amount you have to pay towards work performed before your insurance covers the rest.

You won’t have to pay a deductible to have your windshield repaired. However, if your damaged windshield is deemed unsafe and not appropriate to repair, you will need a replacement and a deductible will apply. Please see the Comprehensive coverage on your vehicle's policy to see the deductible you purchased.

For more information

Please call a Glass Express facility or contact us.