Report a claim
Find out how to report a claim or make a witness report. You can report a claim 24 hours a day, seven days a week.
When to report a claim online
You can report vehicle damage or emergency roadside expenses online if you are a:
- Registered owner or lessee of a personal vehicle
- Principal driver of a personal vehicle
When reporting your claim online, please enter the licence plate for the vehicle involved.
If only one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility.
What you'll need before you report a claim
- The licence plate number of each vehicle involved
- The driver’s licence number of each driver involved
- Insurance information for any vehicles not insured by ICBC
Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number.
The following information may help us process your claim faster:
- The name and address of your preferred or nearest repair facility if the vehicle is not driveable.
- Police file number (if applicable)
Repairing glass damage
For all other glass claims, call us at one of the numbers below.
When to report a claim by phone
For all other claims
not involving your personal vehicle,
please call us. For example, if you are:
- A passenger, pedestrian or cyclist
- An owner or lessee of a commercial vehicle
- Reporting property damage
Making a witness report
You can submit a witness report online 24 hours a day, seven days a week, if you've witnessed:
- A crash
- A hit and run
- Vandalism or theft
Already reported a claim online?
You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claim representative.