Find out how to report a claim or make a witness report. You can report a claim 24 hours a day, seven days a week.
We are experiencing disruptions to our online claims service, and customers will be disconnected 28 minutes after logging in. To avoid losing any details, click "Next" to save your work and proceed. We apologize for the inconvenience and thank you for your patience.
Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number.
The following information may help us process your claim faster:
You can report vehicle damage or emergency roadside expenses online if you are a:
For all other claims not involving your personal vehicle, please call us. For example, if you are:
When reporting your claim online, please enter the licence plate for the vehicle involved.
Report a claim online
Call us to report your claim.
Toll free: 1-800-910-4222
Lower Mainland: 604-520-8222
one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility.
Find an ICBC Glass Repair facility
For all other glass claims, call us at one of the numbers below.
submit a witness report online 24 hours a day, seven days a week, if you've witnessed:
check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claims representative.
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