Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.
The following information may also help us process your claim faster:
You can report vehicle damage online if you are the:
Types of personal vehicle damage claim include:
You can go directly to an ICBC-approved
Glass Repair Program facility.
If there are no Glass Repair Program facilities in your area, please
call us to report your claim.
Witnessed a crash, hit and run, vandalism, fire or theft?
You can file a report with us by filling out an online form.
You will need to call us to report your claim if you are:
Once you've reported a claim online or by phone, you’ll receive an email that includes your claim number. An ICBC claims adjuster will review your claim within one business day. If we need more information to process your claim, we’ll give you a call.
You can log in to
check the details of your claim online at any time.
If you have a crash or other type of claim while driving outside of B.C., you can report a claim online (within Canada) or call us on the numbers above.
Please note: If you are reporting your claim from outside of Canada, we recommend calling us. If you try to report online, your IP address may be blocked for security reasons.
You can report your claim online or by phone 24-hours a day. If your vehicle can’t be driven or you’re concerned about driving it, your ICBC claims adjuster can help refer you to a repair location for assistance.
If you are driving in Alberta, Washington, Oregon or California, our partners Fix Auto (Alberta) or CARSTAR (Washington, Oregon and California) can provide immediate assistance and arrange repairs, towing or a rental vehicle.
Your ICBC representative can help you find the assistance you need, wherever you are.
We can speak with you in your language about your claim. We have multilingual adjusters and we also offer
translation services over the phone in more than 170 languages - any time you need them.
Please call ICBC to report your claim at 604-520-8222 or 1-800-910-4222.
Alternatively, you can wait until you receive your new driver's licence in the mail and report online then.
Please note that you must be the registered owner, principal operator or lessee of a personal vehicle to use the online claims service.
If you’re in a crash with a vehicle that’s licensed outside of the province then more information is needed to start your claim.
Out-of-province vehicles are not insured with ICBC, which means we don't have access to their insurance information. If you’re involved in a crash with an out-of-province vehicle, it’s important to collect the right information so that we can track down their insurance company for your claim. If you don’t provide enough information you will need to pay your deductible whether or not you are at fault.
If you’re involved in an accident with an out-of-province vehicle please collect or take photos of:
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If you are a GST registrant, this means you are registered with Canada Revenue Agency (CRA), have a business number and sell taxable products and services. You will be responsible for paying the GST to the repair facility on completion of repairs to your vehicle.
ICBC does not pay the GST on repairs as you can claim the GST paid as an Input Tax Credit or apply to the CRA for a rebate. Insurance doesn’t cover expenses that you get back from other sources such as income tax deductions.
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