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Service disruption updates
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Last updated Monday, Jan 17, 2022 01:22 PM

Claims

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Report a claim​

Find out how to report a claim for vehicle damage or emergency roadside expenses, repair ​glas​s damage or ​make a ​​witness r​eport​. You can report a claim online or by phone, 24 hours a day, seven days a week.​

Claims delays

We're currently experiencing some issues and delays in processing claims and our response times may take longer than usual. We're working to resolve this as soon as possible and appreciate your patience.​

​​What you'll need before you report a claim

  • The licence plate number of each vehicle involved
  • The driver’s licence number of e​​ach driver inv​olved 
  • Insurance information for any vehicles not insured by ICBC

The following information may help us process your claim faster:

  • The name and add​ress of your preferred or nearest repair facility if the vehicle is not driveable. ​
  • Police file number (if applicable)

When to report a claim online

You can report vehicle damage or emergency roadside expenses​ online if you are a: 

  • ​Registered owner or lessee of a personal vehicle
  • Principal driver of a personal vehicle​

When reporting your claim online, ​please enter the licence plate for the vehicle involved.​


When to report a claim by phone

For all other claims not involving your personal vehicle, please call us. For example, if you are: 

  • ​A passenger, pedestrian or cyclist
  • An owner or lessee of a commer​​cial vehicle
  • Reporting property damage​

If only one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility​

For all other glass claims​, call us at one of the numbers above.

Making a witness report​

​​​You can ​​submit a witness report online​ 24 hours a day, seven days a week, if you've witnessed:
  • A crash
  • A hit and run
  • Vandalism or theft

Already reported a claim online?

​You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claim representative.​​