We make it easy to report and check the details of a claim online. Find out how to resolve any issues you may encounter when reporting a claim and submitting documents online.
No. A customer with an interim diver’s licence can report a claim by calling ICBC at 604-520-8222 or 1-800-910-4222.
If you have a crash or other type of claim while driving outside of B.C., you can report a claim online (within Canada or the USA) or call us on the numbers above.
Please note: If you are reporting your claim from outside of Canada, we recommend calling us. If you try to report online, your IP address may be blocked for security reasons.
You can report your claim online or by phone 24-hours a day. If your vehicle can’t be driven or you’re concerned about driving it, your ICBC claims adjuster can help refer you to a repair location for assistance.
If you are driving in Alberta, Washington, Oregon or California, our partners Fix Auto (Alberta) or CARSTAR (Washington, Oregon and California) can provide immediate assistance and arrange repairs, towing or a rental vehicle.
Your ICBC representative can help you find the assistance you need, wherever you are.
We can speak with you in your language about your claim. We have multilingual adjusters and we also offer
translation services over the phone in more than 170 languages - any time you need them.
If you’re in a crash with a vehicle that’s licensed outside of the province then more information is needed to start your claim.
Out-of-province vehicles are not insured with ICBC, which means we don't have access to their insurance information. If you’re involved in a crash with an out-of-province vehicle, it’s important to collect the right information so that we can track down their insurance company for your claim. If you don’t provide enough information you will need to pay your deductible whether or not you are at fault.
If you’re involved in an accident with an out-of-province vehicle please collect or take photos of:
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If you are a GST registrant, this means you are registered with Canada Revenue Agency (CRA), have a business number and sell taxable products and services. You will be responsible for paying the GST to the repair facility on completion of repairs to your vehicle.
ICBC does not pay the GST on repairs as you can claim the GST paid as an Input Tax Credit or apply to the CRA for a rebate. Insurance doesn’t cover expenses that you get back from other sources such as income tax deductions.
No. In order to set up direct deposit, you’ll need to submit a void cheque and electronic funds transfer authorization and direction form to ICBC.
You can add these types of files:
In the Submitted Documents section, you can check to see if there was an issue processing a document. If so, you may need to send the document to your claim representative. Some documents may take several business days to be processed.
If your document failed to upload, confirm that the document is one of the accepted file types. Documents can’t be bigger than 25 MB. If you’re still having issues, please contact your claim representative.
No, once a document has been added, it can’t be removed. Please contact your claim representative.
Please contact your claim representative for options on how to submit documents bigger than 25 MB.
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