ICBC warning customers about text message scam

September 03, 2025

We’re aware that customers are receiving text messages asking them to make payments. These text messages are not from ICBC, they’re a scam. Anyone receiving a text message with these requests should delete it.

We don’t contact customers via text about driving infractions or outstanding debt. We also don’t ask customers to confirm their identity or make payments via links in a text message.

We’re actively working with an external cybersecurity company to report and remove fraudulent websites that are being shared in these text messages. We’re also sharing information and updates with customers on icbc.com and on our social media channels (Facebook, Instagram and Threads).

We encourage customers impacted by the scam to contact police. We thank our customers for their understanding.

You can help protect yourself from scams by not clicking on links in unsolicited texts, always verifying that you’re on the correct ICBC website before logging in, not providing personal or financial information in response to a text or email, and not replying to unknown senders or calling phone numbers from suspicious text messages.

Example of fraudulent text message: