Whenever and wherever you are, we’re here to help you.
Get answers to
common questions raised by customers just like you.
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Toll free in B.C., Canada and the U.S.1-800-663-3051Lower Mainland604-661-2800
Monday to Friday
8:00 a.m. - 6:00 p.m.
Saturday9:00 a.m. - 5:00 p.m.
For inquiries regarding claims history or driver's abstracts, you can retrieve your records
online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m.
Head Office151 West EsplanadeNorth Vancouver, BCV7M 3H9
Monday to Friday8:30 a.m. - 4:30 p.m.
Saturday, Sunday and statutory holidaysClosed
Tip: You may want to check our
Frequently asked questions first.
Please note that if your question requires us to access your personal information, you will need to call us.
Ask a question
customer advisory panel to share your opinions on the products, services and policies that are most likely to affect you.
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement.
You can also find lots of information on these topics in driver licensing.
Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.
Find a driver licensing office near you, and check out the best times to visit.
Wherever you are, you can report your claim online or by phone 24 hours a day, every day.
If you’ve filed a claim with us, you can
check the details of your claim at any time.
Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:
If you have questions about any discounts or surcharges on your insurance premium, call us:
We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying over the phone during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m. Or get a vehicle history report online.
Customer Contact can answer your questions about a bill, refund or money you owe.
If you've received a cheque in the mail from ICBC and don't know why, it could be:
Note: Check our unclaimed funds database* if you think you may have unclaimed money owed to you.
*This application does not currently function in Internet Explorer (IE). Please try another web browser.
You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online.
To pay a ticket by phone, please have your driver's licence and credit card number ready.
Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.
The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly.
If not, there are
other options to help you. We're here to listen.
Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:
fines on behalf of the provincial government. Learn how to
dispute your ticket or amount of the fine.
Our Privacy and Freedom of Information department is here to help. Learn how to
make a privacy complaint.
Witnessed a crash?
Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.
Use our online form to file a witness report.
Witness report form
Report fraud tips
Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.
Please fill in our online form anytime or call us on our confidential tip line to report a fraud tip. All tip information provided to ICBC is confidential and anonymous.
Report a fraud tip
ICBC is warning customers of scams on various channels that appear to be from ICBC. Messages may ask you to provide banking information or other personal information, or for you to click on a link for a refund. ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds.
Customers that have received a phishing text are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.
Contact an HR representative directly by email or phone
for any inquiries related to job applications, employment verification or to
learn more about working at ICBC.
Get answers to your questions by contacting an HR representative directly via email.
Monday - Friday8:30 a.m. - 4:30 p.m.
Canada and U.S.1-844-982-6675