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​​​​​​Fairness officer

The fairness officer gives you another opportunity to be heard if your issue hasn't been resolved through a manager or the Fair Practices Office at ICBC.  

If you've completed the earlier steps in ICBC's fairness process and are still dissatisfied, you can submit a request through the fairness officer website​.

The fairness officer was appointed by the B.C. government to replace the former ICBC fairness commissioner in 2021.

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