​​​​​​​Fairness officer

The fairness officer gives you another opportunity to be heard if your issue hasn't been resolved through a manager or the Fair Practices Office at ICBC.  

If you've completed the earlier steps in ICBC's fairness process and are still dissatisfied, you can submit a request through the fairness officer website​.

The fairness officer was appointed by the B.C. government to replace the former ICBC fairness commissioner in 2021.

More information

• Read the former fairness commissioner terms of reference​
  
• Former fairness commissioner annual reports:​​
  
• 2020/21​
• 2019/20
• 2018/19
• 2017/18
• 2016/17 
• 2015 
• 2014        
• 2013 
• ​2012