About ICBC
Contact us
Whenever and wherever you are, we’re here to help you.
Frequently asked questions
Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Online services
Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim, pay certain tickets, access your driving record and update your address.
By phone
Toll free in B.C., Canada and the U.S.
1-800-663-3051
Lower Mainland
604-661-2800
For inquiries regarding claims history or driver's abstracts, you can retrieve your records online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.
In person
Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9
Monday to Friday
8:30 a.m. - 4:30 p.m.
Locate a Driver Licensing Office or another service near you. See DLO holiday hours.
Have a question?
Tip: You may want to check our frequently asked questions first.
Please note that if your question requires us to access your personal information, you will need to call us.
Join our panel
Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.
Customer phone surveys
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
By phone
Toll free in B.C., Canada and the U.S.
1-800-663-3051
Lower Mainland
604-661-2800
For inquiries regarding claims history or driver's abstracts, you can retrieve your records online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.
In person
Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9
Monday to Friday
8:30 a.m. - 4:30 p.m.
Locate a Driver Licensing Office or another service near you. See DLO holiday hours.
Have a question?
Tip: You may want to check our frequently asked questions first.
Please note that if your question requires us to access your personal information, you will need to call us.
Join our panel
Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.
Customer phone surveys
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
