About ICBC

Contact us

Wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge testreport a claim​, pay certain ticketsaccess your driving record and update your address.

Vehicle damage and claims history reports   

When purchasing a vehicle, we want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. You can order your report over the phone Monday to Friday between 8:00 a.m. and 5:00 p.m. or order a report online.   

Get a vehicle history report online  

Lower Mainland

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