Transportation while your car is being repaired
If your vehicle can’t be driven, is unsafe to drive, or is being repaired as a result of a claim, you may qualify for a rental vehicle or reimbursement of public transit or taxi fares.
If you need a rental or replacement vehicle
When you report your claim, your claims representative will confirm your coverage and next steps, either on the phone or in writing (note that some claims may take longer for coverage to be confirmed, so keep your receipts. You will need them if you're eligible to be reimbursed for any out-of-pocket claim costs later).
If your vehicle is already at the repair shop, talk to the shop about arranging for a rental vehicle. Some repair shops may offer a courtesy vehicle instead.
If your vehicle is not driveable and hasn't arrived at a repair shop yet, talk to your claims representative about arranging for a rental vehicle.
Am I covered?
If you purchased
Loss of Use coverage, whether on its own or as part of the
RoadStar or
RoadSide Plus package, you may be entitled to:
-
rent a substitute vehicle, or
- be reimbursed for taking
taxis or
public transportation.
If you have Loss of Use coverage and your vehicle can't be driven, is unsafe to drive or is being repaired, you can start using substitute transportation immediately after your claim is accepted.
Coverage limits
This coverage has
maximum per-day and total limits and is limited to vehicles
of a similar size to your own. Currently, ICBC doesn't authorize electric vehicle rentals.
Talk to your claims representative for more details.
If your repairs take longer than expected
If you need a replacement vehicle for longer than expected, either your repair shop or the rental company will handle any extensions needed. Keep in mind that any extensions are subject to maximum coverage limits.
If the other driver is at fault
If you don't have Loss of Use coverage, you would likely still be entitled to a substitute vehicle if the other driver is found to be at fault.
Receipts
Keep your receipts. You will need them if you're eligible to be reimbursed for your out-of-pocket rental costs.
To receive reimbursements more quickly, set up direct deposit.
Recommended car rental companies
If you use a preferred supplier and have confirmed coverage, the rental company can bill ICBC directly for the cost. ICBC works with preferred rental suppliers in the following locations:
| Campbell River Castlegar Nelson Parksville Penticton Port Alberni Port Hardy Tofino
|
| Comox
Courtenay Cranbrook Dawson Creek Duncan
Fort St. John Greater Victoria
Kamloops Kelowna Lower Mainland (Chilliwack to North Vancouver) Nanaimo Prince George Vernon
|
| Christina Lake
Creston Fruitvale Genelle Grand Forks Greenwood Montrose Rossland Salmo Trail Warfield
|