Service Alert
System outage
Our services are slowly returning following an outage. We will have an update in the early afternoon. We appreciate your patience and apologize for the inconvenience.
Last updated Tuesday, Oct 04, 2022 11:25 AM


Find a Service Location

​​​​Transportation while your car is being repaired

If your vehicle can’t be driven, is unsafe to drive, or is being repaired as a result of a claim, you may qualify for a rental vehicle or reimbursement of public transit or taxi fares.

Coverage for rental cars and taxis

If you purchased Loss of Use coverage, whether on its own or as part of the RoadStar or RoadSide Plus package, you may be entitled to:

  • rent a substitute vehicle, or
  • be reimbursed for taking taxis or public transportation.

With Loss of Use coverage, you can start using substitute transportation immediately after your claim is accepted.

Am I covered?

When you report a claim, your claims representative will confirm your coverage and next steps, either on the phone or in writing.

Note: Some claims may take longer for coverage to be confirmed. Please keep your receipts to be reimbursed for any out-of-pocket claim costs later.

Coverage limits

This coverage has maximum per-day and total limits. Talk to your claims representative for more details.

If the other driver is at fault

If you don't have Loss of Use coverage, you would likely still be entitled to a substitute vehicle if the other driver is found to be at fault.


Keep your receipts. You will need them if you're eligible to be reimbursed for your out-of-pocket rental costs.

Recommended car rental companies

ICBC works with preferred rental suppliers in the following locations:



  • Campbell River
  • Castlegar
  • Nelson
  • Parksville
  • Penticton
  • Port Alberni
  • Port Hardy
  • Tofino


  • Comox
  • Courtenay
  • Cranbrook
  • Dawson Creek
  • Duncan
  • Fort St. John
  • Greater Victoria
  • Kamloops
  • Kelowna
  • Lower Mainland (Chilliwack to North Vancouver)
  • Nanaimo
  • Prince George
  • Vernon


  • Christina Lake
  • Creston
  • Fruitvale
  • Genelle
  • Grand Forks
  • Greenwood
  • Montrose
  • Rossland
  • Salmo
  • Trail
  • Warfield